Hamilton Brass understands that getting your items in a timely manner is important to you, so we process your order swiftly. Please note that because we make every effort to ship your product as quickly as possible, once the shipping process begins we are unable to make any changes to your order. Orders placed on a weekend day will not be processed for shipping until the following Monday.
ABOUT FREE SHIPPING
All over UK We offer Free SHIPPING
TRACKING YOUR ORDER
Delivery time: We usually deliver orders within 5-7 days
Processing time: we take 1-2 working days to process order.
Once your order leaves our warehouse, a tracking number will be emailed to you. Tracking numbers take one business day to activate.
To request a copy of your tracking email, please contact our Customer Service team by email or via Live Chat from the email address used to place your order. To protect our customers, we cannot provide order details to anyone other than the billing or ship-to party.
BACKORDERED ITEMS
If an item is out of stock, we will contact you and you will have the following options: choose a different product, cancel the backordered item, or have it shipped to you when it’s available. The payment for the full amount of your order will be processed immediately and the rest of your in-stock items will ship at the time of purchase.
LOST OR DAMAGED PACKAGES
If your package arrives damaged, or if you are missing any items from your order, please call us immediately upon receipt at +44 7770 042282 We will take care of the problem as soon as possible. Please be sure to save your box and all packing materials in case an inspection or pickup is needed
Delivery Outside UK Mainland
Additional surcharges apply for orders delivered outside the UK Mainland, and next working day delivery is not available to these areas.
Regions that fall under this category include:
- Scottish Highlands
- Northern Ireland
- Southern Ireland
- Channel Islands
- Isle of Wight
- Isle of Man
- Scilly Isles
Postcodes affected include: All IV, All KW, PA20–PA78, KA27–KA28, PH4–PH50, All HS, All ZE, All IM, All BT.
If your address falls within these postcodes, please contact us prior to placing your order for a custom delivery quote.
Custom Delivery Quotes & Invoicing
For customers requiring delivery outside UK Mainland, any extra shipping charges will be invoiced separately. We will contact you directly to confirm and process the surcharge before dispatching your order.
CUSTOMS CHARGES
All parcels sent outside of the USA are subject to customs charges, this now includes the EU as of January 1st 2021.
